SALARY : R325 101.per annum
CENTRE : Pretoria
REQUIREMENTS :
An undergraduate qualification (NQF 6) as recognised by SAQA in Information
Technology/Computer Science or equivalent qualification. Minimum of two 2 to
3 years of experience within Information Technology support environment.
Knowledge and/or qualification in a recognised framework for ICT service,
Microsoft Windows, ICT Systems and transversal systems (BAS, PERSAL or
LOGIS). Sound understanding of computer systems (hardware/software),
networks etc. Knowledge of Client User IT environment and exposure to
business applications platforms. Knowledge of Batho Pele Principles, Public
Service Act, Public Finance Management Act, Government Information
Technology Officers Council. Protection of Personal Information (POPI) Act No.
4 of 2013. Computer Literacy, communication (verbal & written) Skills. Planning
and organising, team leadership, problem solving and decision-making skills.
Ability to prioritise, delegate and stick to strict deadlines.
DUTIES :
Provide ICT service desk administration and support. Act as a first point of
contact for IT incidents reporting and service request handling. Coordinate all
the incoming requests in a form of phone calls, emails and tickets logged to the
IT service desk. Provide regular feedback to customers/users and IT group on
logged calls/incidents progress. Ensure compliance with ICT policies and
procedures. Provide users with support regarding hardware, software and
network connectivity. Render Local Area Network (LAN) and Wide Area
Network (WAN) administration and support. Perform installation, maintenance
and upgrading of computer hardware. Install and upgrade software
applications. Provide support and maintenance of the department’s
telecommunications and audio-visual equipment systems. Ensure end-users
systems are backed up and restorable. Provide and Maintain Internet and
Email Client Services. Provide users with support regarding password
activation/change. Ensure that antivirus software signature and operating
systems are up to date. Compile and submit accurate monthly, quarterly, and
ad hoc ICT reports. Maintain ICT asset registers, assist with ICT procurement
processes, including preparation of specifications, quotations, and supporting
documentation. Maintain records for software licenses and warranties. Advice
users on ICT policies. Maintain IT asset registers and compile technical reports
for asset disposals. Monitor the adherence to SLAs and OLAs by the internal
ICT service providers. Preference will be given to Male and Female Coloured,
Indian, White, Youth and People with disability in accordance with our
employment equity plan.
ENQUIRIES : Mr MAIKO, Tel 012 4931 390
APPLICTIONS : Can be emailed to: ICTSuppTech@csp.gov.za
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